Kings Lynn

Job description:

Our client, a reputable Building Maintenance contractor is seeking a Resident Liaison Officer to join their team on a permanent basis based at RAF Marham.

Working Hours – Monday – Friday 8am-5pm. 30 minutes lunch.

Duties and Responsibilities.

-Working closely with the site manager to act as the primary point of contact for residents having planned refurbishment and upgrade work carried out to their home.
-To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues.
-Visiting properties at survey stage to carry out pre-start visits or phone calls.
-Regularly visit properties and ensure residents are kept fully informed of what work will be taking place and when and be available for liaison throughout the work.
-Assist with health & safety checks.
-Deal with complaints including initial and follow up visits.
-Accurately record and acknowledge all customer contacts.
-Maintain communication to the highest possible standards of customer care with residents and site teams.
-General administration
-Some supervisory responsibility overseeing the tradespeople.

What you need

– Experience of working in a similar role.

– Excellent customer service skills and experience of working with the general public in a
customer facing role.

– Full driving license

– IT skills specifically Microsoft Office and Excel

– Good knowledge of Health and Safety

Benefits

– Laptop and Smartphone provided

Please apply with your up to date CV via the link.

Rate of Pay

£30,000.00 – £34,000.00 per year

Job ID – Resident Liaison Officer